Episode Summary

Discussion of case acceptance from the front office perspective-Part 1. In this episode, Laura talked case acceptance and the things you can do as an office manager before the patient ever comes into the practice.

Episode Notes

AADOM Radio & Care Credit Present:

Laura Hatch, CEO & Founder of Front Office Rocks

Discussion of case acceptance from the front office perspective-Part 1. In this episode, Laura talked case acceptance and the things you can do as an office manager before the patient ever comes into the practice.

Learning Objectives:

  1. Understanding that patients don’t decide on doing their dentistry on facts but instead on feeling. How they feel when they are in the office

  2. Case acceptance starts with marketing and handling the new patient phone call correctly

  3. Knowing experience is a huge factor of getting patients to accept dentistry and what that means

  4. Intention and verbal skills necessary specific to presenting treatment to get the highest chance of acceptance from the patient.

More about Laura:

Laura Hatch is the founder and CEO of Front Office Rocks, the leader in web-based front office training for dental practices. She is listed non-exclusively with several speakers’ bureaus, and speaks at events year round for well-known dental authorities like AADOM, Patterson, Mid-Atlantic Dental Society, as well as local dental societies. She has authored over 200 articles published in top Dental publications and websites like Dental Assisting Digest, Dentaltown, and Dentistry IQ.

With a Masters in Organizational Development from JHU, she joined her husband, Dr. Anthony Hatch, as his office manager and grew two successful fee-for-service practices from scratch. Front Office Rocks was founded when Laura witnessed first-hand, the absent resources for dental front offices and the desire to share her successes with her fellow dental practices.

As the leading authority on web-based dental front office training, Laura developed training methods consisting of established ideas, practical training, and proven results that can be easily implemented into any office.

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